Hosting Agreement: Definition & Sample (2023)

A hosting agreement is part of a contract from a software company, often called SaaS or software as a service. This agreement is often between web hosting companies and customers or users. Often these agreements ensure services will be provided in functioning order, and if there is downtime from a website host, they will often offer credit in return.

The hosting agreement is what outlines the terms and conditions of this arrangement. It will often include things like who has ownership rights of what's being hosted, outlining fees and subscriber billing charges, and how to handle disputes between the two parties.

Exhibit 10.24


This Software and Hosting Services Agreement (“Agreement”) is by and between FVA VENTURES INC. dba VISALUS SCIENCES(“Client”), having its principal place of business at 1607 E. Big Beaver Rd. Suite 110, Troy, MI 48083, and SOLUTION X GLOBAL, a Delaware LLC, (“Vendor”) having its principal place of business at 3520 N. University Ave,Suite 300, Provo, Utah 84604. This document will constitute a binding contract that will be enforceable by either Party in accordance with its terms and conditions.

1. Definitions.

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a. “Party” shall mean either Client or Vendor,and “Parties” shall mean both.

b. “Subscribers” shall mean current and future distributors and customersin Client’s organization who register to use Client’s customized software solution developed for this Program, known as “Vi-Net”. There are both paying subscribers and non-paying guest subscribers.

c. “Vi-Net” is an integrated web software application targeting Client’s distributors and customers, enabling them toutilize the Program to assist them with their business and providing, among other things, personal web pages, calendar scheduling, email, marketing& communication tools, training modules, and customized features as requested.

d. “Program” shall mean Client’s software solution, as defined within this Agreement, and related exhibits and workorders. The Program includes Vendor’s web hosting services for the Program, which facilitates the automated deployment and centralized administration of database driven, e-commerce equipped, personal websites (“Subscriber Websites”)and included business tools as described herein.

e. “Scope” shall mean the Program description document and workorder attached hereto as Exhibit A.

f. “Launch” shall mean the official ‘live’ release of the Programupdates to Client’s members for subscription and use at the agreed upon time(s).

2. Licensing. Upon execution ofthis Agreement, Client is granted a non-exclusive license to market and distribute the Program described herein to its member distributors and customers for subscription and use for the term of this Agreement.

3. Development Services. The Program had its initial launch (Phase 1) prior to this Agreement. Vendor agrees to complete the workoutlined in Exhibit A (Scope of Features). Any additional development beyond the initial Scope of Features shall be pre-approved


and agreed to in writing by both Client and Vendor, and will take place within the time frames specified in the agreement and according to development rates contained in Exhibit B. The Partiesagree that Vendor will do most or all of the future custom development (after completion of Exhibit A Scope of Features) throughout the duration of this agreement. However, if Client desires to do any of the future custom development in-house orthrough a third party, then Client will first consult with Vendor to obtain Vendor’s approval which will not be unreasonably withheld. Furthermore, Vendor will not be responsible for any crashes, bugs, or other problems caused by work done byClient or any third party, and any delays, fixes, repairs, additional support, or other work that Vendor is required to do as a result of work done by Client or any third party shall be billed to Client at the rates agreed to in Exhibit B.

4. Schedule of Deliverables. Vendor and Client agree to the following schedule:

a. Vendor will complete the Program ready for Launch, according to the Schedule described in Exhibit A, as discussed and agreed to byboth Parties.

b. Vendor will make such reasonable or necessary modifications to the software as agreed upon by both Partiesto achieve the Program as described in Exhibit A. Vendor reserves the right to make any functional changes or additions as part of future upgrade releases to the base software, to be released at Vendor’s discretion, unless otherwise agreed toby both Parties. Client will receive at no cost to Client, all upgrades delivered by Vendor on Client’s Vi-Net platform. Furthermore, Client can at any time in the next 5 years migrate to Vendor’s then current platform (currently Unity)with no licensing fees ever (except fees outlined in Exhibit D), but Client shall pay Vendor for the costs of the migration and all custom development associated with the migration. Moreover, Client shall be entitled to all upgrades to Vendor’splatform with no licensing fees. Additionally, if Vendor creates new applications and features on Vendor’s platform (so long as there are no exclusivity provisions associated with those applications or features by contract with another client),and Client wants those new applications or features, then Client shall receive them with no licensing or purchase costs, and shall only have to pay Vendor’s custom development costs to implement those applications or features in Client’ssystem.

c. The Program already launched initially in October, 2008. The additional features listed in Exhibit A will becompleted according to the time frames outlined in this Agreement and the Exhibits. However, Client agrees to provide all deliverables necessary for Vendor to meet its time frames at least thirty days in advance of Vendor deadlines and time frames.If Client fails to provide the deliverables timely, then the deadlines and time frames will be pushed back accordingly.

5.Modifications& New Custom Development. Vendor agrees to use commercially reasonable efforts to make and implement modifications to the Program software in a timely manner after receipt of reasonable written requests from Client.Because of the unique relationship between Vendor and Client, Vendor will give Client a


higher priority, and will use all commercially reasonable efforts to meet Client’s scheduling and critical time frames. The Parties agree that Vendor will have the right to sell or licensethe Program and all modifications, upgrades, and custom developments to any other party, including direct competitors of Client. This right does not extend to any features which Client themselves have licensed from H2 Wellness.

6. Hosting. For the term of this Agreement, Vendor agrees to host and maintain Subscriber websites on Vendor’s web server(s)onsite, or offsite through third party hosting, as outlined in this Agreement. Vendor will take all reasonable precautions to implement data backup services on the data stored in the Subscriber websites. However, Vendor is specifically notresponsible for unintentional damages or loss, either incidental or direct, caused by a loss of Subscriber or Client information. Vendor agrees to monitor Subscriber websites and make sites available to Internet users according to the Service LevelAgreement set forth in Exhibit C.

7. Reporting. Vendor shall provide Client with summary user reports once per month.The report shall include the total number of active Subscribers, and other pertinent and required information reasonably requested by Client. Client shall provide report to Vendor with total number of paid Subscribers once per month. Client shallhave direct access to all tracking data of site usage through reporting software (i.e. Google Urchin), but this custom development will be billed to Client at the rates agreed to in Exhibit B as this is outside of the agreed upon Scope of Featuresin Exhibit A, but the fees will not exceed $1,500.00.

8. Technical Support for Subscribers. Client will continue tohandle all subscriber phone calls until otherwise agreed to by the Parties. Client will designate one or more individuals who will interface with Vendor to address and resolve any subscriber related issues that Client needs Vendor assistance with.Vendor will use all commercially reasonable means to resolve subscriber related issues as outlined in this Agreement.

9.Domain Names. Client shall acquire and maintain available the following Internet Protocol address and corresponding domain names:;; and Vendor shall execute the actions necessary toestablish the address of each Subscriber’s website, or to delete a Subscriber’s address in the event the Subscriber’s relationship is terminated or website canceled in accordance with Client policies, rules, and regulations related tothe Program.

10. Restrictions. Vendor may process additional domain names attached to individual Subscriber websites,as requested by Subscriber, according to established fees to be charged directly to the Subscriber.

11. Fees, SubscriberCharges& Billing. It is agreed that Client shall be responsible for the payment processing and collection of Subscriber payments each month and will disburse Vendor’s portion of the Net Collected Revenue according to the terms ofthis Agreement.


a. Development Fees. Vendor agrees to deliver the Program as described in Exhibit Ain consideration of the Development Fees described in Exhibit D. Any additional customization, changes, or new features requested by Client outside of Exhibit A shall be bid on a per project basis and billed at the rates described in Exhibit B.Invoices for custom development and other modifications will be emailed to Client upon completion of the development, due net 15 days from receipt. If such payment has not been received within net 30 days of Client receiving the invoice,Client’s Program may be suspended until full payment has been received by Vendor. Upon non-payment by Client beyond 45 days of any fees due to Vendor, Vendor may, at its discretion and without delay, upon immediate notice to Client, disconnectand otherwise cause to be inaccessible the Client’s Program and all Subscriber websites. In such event, Client indemnifies Vendor for any costs or expenses that Client may incur, from Subscribers or otherwise, as a result of such disconnection.Nevertheless, because of Vendor’s relationship with Client, all reasonable means will be taken to resolve any payment issues or disputes before disconnection or disruption of Client’s Program or Subscriber services.

b. Monthly Fees to Subscribers. Client shall determine the monthly fee to charge Subscribers for the Program, set forth in ExhibitA.

c. Revenues. Client will pay Vendor in accordance with Exhibit D. To determine this amount,Client will deliver to Vendor a report of the previous month’s paid subscriber activity, showing all paid subscribers by type for the month by the 10th day of each month. The fees and charges set forth in this Agreement are fixed for the initial term of this Agreement,and shall be alterable only with the mutual written agreement of both Parties.

d. A minimum monthly fee for the license,service, and maintenance costs (“Minimum Monthly Fee”) shall be due to the Vendor from Client, and shall be effective immediately and paid to Vendor by Client as described in Exhibit D.

e. Vendor agrees to provide the Program software and related hosting services as set forth in this Agreement to all Subscribers who signup for Client’s Program.

f. Vendor shall be allowed to terminate the service to a particular Subscriber for non-paymentof fees, for non-compliance, with any applicable rules, regulations or agreements regarding the use of the site or with applicable laws or regulations, or to exercise other remedies allowed at law or in equity. Vendor will notify Client of any suchinstance including the name of Subscriber and reason for termination.

g. Upon written request from Client and reasonableprior notice, Vendor shall agree to provide no less than one Vendor employee or consultant for assistance at any event requiring Vendor personnel (convention, training, meeting, etc.) for training and promotional purposes. Client shall beresponsible for travel and lodging expenses related to all Vendor personnel requested by Client to attend these events.


12. Ownership and Rights.

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a. Vendor recognizes that aspects of the Program provided by Client to Vendor may be copyrighted, patented, or trademarked by Client andconsidered proprietary intellectual property of Client, including, but not limited to, Client’s trade dress, text, logos and other materials, or other related or similar rights, including, without limitation, the ViSalus tradename, trademarks,and logos, and the Vi-Net tradename, trademarks, logos, and website content (“Client Materials”), which shall remain the property of Client to the fullest extent possible. Client hereby grants to Vendor a non-exclusive, non-transferablelicense to use all such protected and proprietary Client Materials solely for the purpose of performing its duties under this Agreement.

b. Vendor owns and retains all ownership and proprietary rights relating to its programming architecture, including, but not limited to, HTML code, program code, graphical code, design, technique, etc.,(collectively “Vendor Materials”). This Agreement does not transfer, sell, assign, or entitle Client to any of Vendor’s source codes, programming documentation, or trade secrets except as provided in the termination clause and/orService Level Agreement attached hereto as Exhibit C. During the term of this Agreement, Vendor grants to Client, its successors and assignees, a non-exclusive license to use Vendor Materials in connection with the use and maintenance of theClient’s Program and Subscriber websites, consistent with the terms of this Agreement.

c. Vendor will not provide, sellor license any Client Materials, including website content, to any third party without Client’s written authorization. Client retains full and exclusive ownership of all Client’s content.

d. Assignment. Either Party may assign this Agreement to another person or entity subject to the following: (1)The Partiesmust agree in writing to the Assignment, which agreement shall not unreasonably be withheld; (2)The assignee must agree in writing to be bound by all provisions of this Agreement for the assignment to be valid; (3)Neither party isrelieved of any obligations or liabilities under this Agreement by assigning its interests, meaning that if the assignee defaults or breaches the Agreement, then the Assignor Party will still be responsible and liable for all breaches,payments& damages caused by the assignee; (4)No assignment may be made by Client that would materially breach key provisions of this Agreement, including paragraph 13, without the express written consent of Vendor.

13. Confidentiality, Non-Disclosure, and Non-Compete.

a. Confidentiality. During the term of this Agreement, and for a period of two years after the termination of this Agreement, Client shall not permit third parties to have access to anyconfidential or proprietary information of Vendor, including Vendor Materials, without first obtaining Vendor’s written authorization, which authorization shall not be unreasonably withheld but may be conditioned upon such third party’sexecution and delivery of a confidentiality agreement acceptable to Vendor. In


addition, Client shall take appropriate steps, including having employees& distributors& vendors or contractors sign confidentiality agreements incorporating the terms of thisAgreement, to ensure that its employees and/or independent contractors who have access to Vendor’s confidential information safeguard such information and do not disclose it to third parties without first receiving written authorization fromVendor as provided herein.

b. In the event that either Party has access to, or obtains in any way, confidential andproprietary information that relates to the other Party’s business, including, without limitation, information relating to clients and customers, sales, subscribers, subscriber usage of websites, and all other non-public business, technical,marketing, or intellectual property information relating to each Party’s business (“Confidential Information”), the Parties agree to preserve and protect all Confidential Information and not disclose any Confidential Information toany third party person or entity without the prior written consent of the other Party, both during the term of this Agreement and subsequent to the termination of this Agreement; provided however, that any Party hereto may disclose to any otherparty any information already publicly known, discovered or created independent of any involvement with the other Party or otherwise learned through legitimate means other than from such Party. Both Parties shall take such actions as may benecessary to ensure that its employees and agents are bound by, and comply with, all the provisions of this Section. Both Parties shall be fully responsible for all damages stemming from a breach of this duty.

c. Non-Compete. During the term of this Agreement, and for a period of two years after the termination of this Agreement, Clientagrees not to develop or create any program of its own that is comparable in functionality or would compete with Vendor’s Program in any way. Client shall not directly, or through third person(s) or entity(s), attempt to develop, engineer,reverse engineer, create or re-create, any product or service that is comparable in functionality or concept with Vendor’s Products as outlined in this agreement. Client shall not decompile, disassemble, or reverse engineer Vendor Materials orattempt to discover source code or other information concerning the Vendor Materials including, without limitation, its design. Client will not create any derivative work, program or product based on, or derived from Licensed Software, or use anyinformation learned from Licensed Software to create any other program or product. Client will not allow, encourage, facilitate, or assist any third party to do anything Client would be precluded from doing under this provision. This paragraph issubject to the provisions in 15(f).

d. Exclusive Provider. During the term of this Agreement, Client agrees that itshall exercise its best efforts to promote the Program to encourage all of its distributors to become Subscribers. Client agrees to make Vendor’s Program the exclusive Program and not to allow its distributors to use any other similar orcompeting Program.


14. Indemnification.

a. Each Party hereto shall defend, indemnify, and hold harmless the other Party, its directors, officers, employees and agents withrespect to any third party claim, demand, cause of action, debt or liability, including reasonable attorney’s fees, to the extent that it is based upon a claim that arises out of the gross negligence or willful misconduct of the indemnifyingParty.

b. In claiming any indemnification hereunder, the Party claiming indemnification (the “Claimant”) shall:(1)provide the other Party (the “Indemnifying Party”) with prompt written notice of any claim that the Claimant believes calls for indemnification under this Agreement; (2)grant the Indemnifying Party sole control of thedefense and all related settlement negotiations, provided that no settlement will be entered into which requires any payment or expenditure by the Claimant of any amount without the Claimant’s consent, and (3)provide the IndemnifyingParty with the assistance, information and authority necessary to perform the above. The Claimant may, at its option and expense, be represented by separate counsel in any such action.

15. Term of Agreement and Termination. The term of this Agreement shall be for three years beginning October1, 2008 throughSeptember30, 2011. Thereafter, this Agreement shall be automatically renewed for successive one year terms, unless either party gives the other party written notice of termination at least 90 days prior to the end of the then current term.Such term is subject to prior termination as provided below.

a. Breach. The Parties agree that any breach of one ormore provisions of this Agreement that threatens to, or causes the other Party substantial harm is a material breach. Furthermore, any breach of the confidentiality, non-disclosure, or non-competition provisions of Paragraph 13 by either Party, orfailure to make payments as outlined in Paragraph 11, shall be considered material breaches. Furthermore, any conduct or negligence that adversely affects the business or good name of the other Party will be considered a material breach, unless theoffending Party immediately ceases such activity and cures any damage resulting from such conduct or negligence within 30 days of written notice from the damaged Party.

b. Early Termination for Cause.

1. In the event of an actual orperceived material breach of this Agreement by either Party, the termination provisions of this section will not trigger or be available to the non-breaching Party until the non-breaching Party has notified the breaching Party in writing of thealleged material breach, citing in reasonable detail the nature of the Breach. If the offending Party agrees that they materially breached one or more provisions of this Agreement, then the offending Party shall then have thirty days to remedy suchbreach. If at the end of such thirty day period, the breach has not been remedied, the Agreement may be terminated by the non-offending Party. However, if the Party accused of the material breach denies the breach in writing, or denies that it wasmaterial, and produces reasonable evidence to support the denial, then the offending Party may not terminate the Agreement, but must utilize the dispute resolution provisions in Paragraph 17.


2. In the event that either Party admittedly commits or is determined by the provisions ofParagraph 17 to have committed three or more material breaches within any one-year term of this Agreement, even if subsequently remedied, the non-breaching Party shall have the right to terminate this Agreement upon thirty days written notice.

3. In the event that Vendor breaches its servicing responsibilities as outlined in Exhibit C and elsewhere in thisAgreement, and after satisfying the provisions of subparagraphs 15(b)1& 2 and prevailing, then Client shall be entitled to receive a copy of the source code and user data for the Program from the Escrow Agent. The Parties agree to usePattie Christensen as the Escrow Agent. Pattie is an attorney at law, located at 9586 South 700 East, Sandy, UT 84070, 801-878-7872. The Parties have attached a copy of a fully executed power of attorney allowing Pattie to obtain a complete copy ofall Client user data and a complete copy of the source code for the Program when the provisions of sections 15a and 15b of this Agreement have been accomplished, and to immediately turn over the data and source code to Client according to the termsof this Agreement. The Client user data and Program source code are residing on servers currently being leased from a third party vendor, Rackspace Hosting, located at P.O. Box 730759, Dallas, TX 75373-0759; 1-800-961-4454. The Parties hereby agreeto authorize Pattie Christensen to obtain a complete copy of all Client user data and the source code from Rackspace Hosting (or any other vendor hosting Client user data or source code) at her discretion as the Escrow Agent as authorized herein andin accordance with the terms of this Agreement.

c. Termination for Bankruptcy. Subject to applicable law, thisAgreement may be terminated by either Party upon written notice (i)upon the other Party’s making an assignment for the benefit of creditors, or (ii)upon the other Party’s dissolution or ceasing to do business. In the event theVendor seeks or declares bankruptcy protection, the Client has the right, upon written request, to receive a copy of the source code for the Program from the Escrow Agent. Notwithstanding the above, so long as Vendor does not breach any otherprovision or terms of the contract, and continues to perform while in Bankruptcy, then the contract will continue uninterrupted, and Client will not receive a copy of the source code.

d. Termination Upon Mutual Consent. This Agreement may also be terminated at any time upon the mutual written consent of bothParties.

e. Duties Upon Termination. Upon termination of this Agreement, the following shall apply: Vendor shallretain all proprietary technology and services provided to Client, and shall render inoperable all Client Subscriber websites and Program software after allowing for a commercially reasonable and orderly transition by Client. Each Party shall returnor destroy all originals and copies of any Confidential Information of the other Party regarding this project.


f. Notwithstanding any other provision of this Agreement, if Client receives a copy of thesource code through the provisions of this Agreement, Client shall have the right to create object code and derivative works from the source code for the purposes of maintaining its Vi-Net service and providing service to itself and its subscribers,including providing the Program and any derivative works to the other software developers and hosting service providers of its choice for such purposes. However, Client will limit its use and development of Vi-Net to ViSalus and will not sell theProgram or compete with Vendor in the MLM or Direct Sales markets for a period of two years after termination of this Agreement.

g. Force Majeure. A Party shall be excused from delays or failure to perform its duties (other than payment obligations) to the extent such delays or failures result from acts of nature, riots,war, acts of public enemies, fires, epidemics, or any other causes beyond its reasonable control. The Parties will promptly inform and consult with each other as to any of the above causes that in their judgment may or could be the cause of asubstantial delay in the performance of this Agreement. Either Party may, in its discretion, terminate this Agreement if a delay in performance by the other Party exceeds or is reasonably expected to exceed six months.

h. Waiver. The waiver by either party of any default, breach or obligation hereunder shall be ineffective unless in writing, andshall not constitute a waiver of any subsequent breach or default. No failure to exercise any right or power under this Agreement or to insist on strict compliance by the other party shall constitute a waiver of the right in the future to exercisesuch right or power or to insist on strict compliance.

16. Limitation of Warranties, Liabilities& Risks.

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c. Allocation of Risk. This Agreement defines a mutually agreed-uponallocation of risk and the amounts payable to Vendor reflect such allocation of risk.

17. Disputes

a. Arbitration. Any and all disputes, controversies, claims and differences arising out of, or relating to this Agreement, or anybreach thereof, which cannot be settled through correspondence and mutual consultation of the Parties, shall be finally settled by arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association, in effect onthe date of this Agreement, by the arbitrators selected in accordance with this Agreement.

b. Selection ofArbitrators. One arbitrator shall be appointed by the American Arbitration Association.

c. Location. Arbitrationproceedings shall be held in Los Angeles, CA, unless the parties mutually agree to a different location. The arbitrators shall allow the Parties sufficient time to conduct discovery. Discovery shall be in accordance with the Federal Rules ofEvidence and discovery disputes shall be resolved by the arbitrators. The date(s) of the arbitration proceeding shall be mutually agreed upon by the Parties, but if no agreement can be had, then by the arbitrators. The decision of the arbitrator(s)on all discovery and issues before them shall be final and binding on the Parties, not subject to appeal, and shall deal with the questions of costs of the arbitration and all matters related thereto. Judgment upon the award or decision rendered bythe arbitrator(s) may be entered in any court having jurisdiction thereof, or application may be made to such court for a judicial recognition of the award/decision and order of enforcement thereof, as the case may be.

d. Governing Law. This Agreement will be governed by the laws of the state of California.

18. Remedies. Each Party shall be entitled to all remedies at law or in equity in enforcing a default or breach under thisAgreement. The prevailing Party in any action under this Agreement shall be entitled to recover its costs, including reasonable attorneys’ fees, incurred in enforcing this Agreement. Client acknowledges that any breach by Client of any of theprovisions contained in this Agreement, and more


particularly a breach, or threatened breach, of the confidentiality and non-compete provisions, will give rise to irreparable injury to Vendor inadequately compensable in monetary damages alone.Accordingly, Client stipulates and agrees that Vendor may seek and obtain preliminary and permanent injunctive relief against the breach, or threatened breach, of said provisions without the necessity of posting bond. Such relief will be in additionto any other legal or equitable remedies which may be available to Vendor.

19. Notices. All notices and othercommunications hereunder shall be in writing and shall be deemed to have been duly given (i)when delivered personally, or (ii)when received by the addressee, if sent by Express Mail, Federal Express or other express delivery service(receipt requested), in each case to the other Party at the following addresses:

If to Client, to:

Visalus Sciences, Attn: John Tolmie

1607 E Big Beaver Rd., Suite 110 Troy, MI 48083

Phone (248)526-3770; Fax(248)524-9523

If to Vendor, to:

Solution X Global, LLC; Attn: Rodger Smith or Scott Shields

3520 N. UniversityAve., Suite 300, Provo, UT 84604

Phone (801)224-4444; Fax (801)224-4457

20. Publicity. Each Party has the right to review and approve, prior to publication, the content of the other Party’s pressreleases or public communications relating to this Agreement, which approval shall not be unreasonably withheld or delayed. However, Vendor is permitted to include Client’s name on client lists that may be provided to other potential clientsand third parties.

21. Independent Contractor. The Parties to this Agreement are independent contractors and there isno relationship of agency, partnership, joint venture, employment or franchise between the Parties. Neither Party has the authority to bind the other, or to incur any obligation on the other’s behalf.

22. Headings. The section headings contained in the Agreement are for reference purposes only and shall not in any way affect themeaning or interpretation of this Agreement.

23. Severability. If any term of this Agreement is held invalid orunenforceable by a court or arbitrator of competent jurisdiction, it shall be severed and the remaining terms of this Agreement shall be interpreted in such a way as to give maximum validity and enforceability to this Agreement.

24. Entire Agreement. This Agreement sets forth the entire agreement between the Parties on this subject and supersedes all priornegotiations, understandings and agreements between the Parties concerning the subject matter. No amendment or modification of this Agreement shall be made unless agreed to in writing and signed by both Parties.


25. Counterparts. This Agreement may be executed in counterparts, and each of whichshall be deemed an original and all of which together shall constitute one and the same document. Nevertheless, where a fully executed original of this Agreement cannot be found or produced, a true copy of a fully executed copy of this Agreementshall be treated as an original for all purposes.

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IN WITNESS WHEREOF, the undersigned have executed this Agreement.


/s/ John Tolmie

DateJUNE 15, 2009

/s/ Scott M. Shields




Exhibit A

Scope of Features




Exhibit B

Additional Development Rates

Development Type


Executive Consultant


Lead Developer


Lead Programmer


Lead Designer


Launch Manager


Motion Graphics


Videographer / Editor


Account Manager






Lead Copywriter


Content Manager






Sound Designer


QA Testers






This Service LevelAgreement (“SLA”), as part of the Software and Hosting Services Agreement (“Agreement”), outlines the services that Solution X (“Vendor”) will provide to ViSalus Sciences (“Client”) and covers the componentsof the Client Platform (“Vi-Net”) that are under the management and control of Solution X. This includes Vendor’s or its designee’s host servers, and platform applications (“Applications”) and the connection thereof tothe Internet. Client and its Employees, Contractors, Distributors and Customers’ telecommunication links and internal operations applications, other third party applications, hardware and software are not covered under this SLA. Vendor is notresponsible for problems with cell service, Internet service, satellite systems, or any other components over which it has no control.

2.Server Hosting

Vendor warrantsthat it will continue to utilize dedicated server hosting at RackSpace or a similarly SOX 70 compliant hosting facility (“Hosting Company”), mutually agreed upon by both Parties. Vendor shall ensure that the Hosting Company adheres totheir Dedicated Server Service Level Agreement, hereby noted as Addendum One to this Service Level Agreement.

a.Vendor utilizes RackSpace
b.Vendor ensures that there are no bandwidth limitations based on the agreements set forth in the Hosting Company’s Dedicated Server Service Level Agreement noted asAddendum One.
3.Network Availability Goal

Vendor shall ensure the Applications are available 99.7% over 365 days/year, 7 days/week, and 24 hours/day. The services covered by thisSLA are designed for high-speed responses to Actions and no significant delays should be encountered. If an Action response time delay of more than 180 seconds is experienced consistently for more than a 30-minute period it should be reportedimmediately to Vendor.

Vendor’s goal is to have 99.7% Network Availability each month, which shall be interpreted ashaving no more than two (2)hours of network down-time within each calendar month, excluding downtime due to faults caused by Client or Client’s system, or other causes outside of the reasonable control of Vendor, including withoutlimitation malfunction or cessation of Internet services by any third party network or ISP that are beyond the Vendor’s control. Service


interruptions due to non-payment of fees to any third-party network or ISP retained by Vendor, including the Hosting Company, are considered within reasonable control of Vendor, and therefore donot fall into this category and will be counted against the monthly Network Availability Goal.

Network Availability refers tothe general availability of all major portions of the Distributor website system and all individual Distributor websites to Internet users. A full outage refers to the entire system going offline for a period of time; a partial outage refers to amajor component of the system becoming unavailable or unusable for a period of time. Only unscheduled full or partial outages lasting longer than fifteen (15)minutes, that are reported by Client within two (2)business days of the serviceoutage shall count against the monthly Network Availability Goal.


Should theApplication (excluding email) experience an unscheduled full or partial outage for more than four (4)hours in a twenty-four (24)hour period, and the outage is the fault of the Vendor or under the Vendor’s control, then the Vendorwill be subject to a penalty of $500 per day for the length of the outage.

Should Vendor fail to meet the monthly NetworkAvailability Goal (as determined and verified by both Client and Vendor’s monitoring systems and specifications, and the outage is the fault of the Vendor) three (3)times in a one (1)year period, and should Client, within two(2)business days of each failure, provide Vendor with a written notice of such failure, Client shall have the right to terminate under Section15.B of the Agreement. Such termination shall be Client’s sole remedy and Vendor’ssole liability for such failure.

5.Interruption of Service

In theevent that the online services provided to the Client under this Agreement are interrupted for a period of seventy-two (72)consecutive hours, Client shall be entitled to receive a copy of the Program source code from the escrow agent. In theevent that Vendor cures the interruption in service, the code shall be re-secured by Vendor.

In the event that Vendor does notcure the interruption within seven (7)days, Client shall have the right to terminate under Section15.B of the Agreement. Such termination shall be Client’s sole remedy and Vendor’s sole liability for such failure.


During the course ofnormal operations, service-affecting incidents (SAI) may occur. Vendor shall take immediate action to resolve any and all SAIs. Vendor shall promptly notify Client’s network operations personnel by telephone at 1-818-903-9902 and/or emailnotification to Barry Watkins at

17 of any impairment, which might impact the Availability of each Application or component of Client Platform, any and all features, or functionality of the Application tofacilitate joint investigation and resolution. Vendor shall provide sufficient details of the SAI (i.e., probable service affected, extent of impairment, etc.) to ensure effective for joint investigation and resolution.

a.Vendor shall provide a status update on each SAI every 120 minutes until the incident is resolved.
b.Within 120 minutes of discovering or being notified of a SAI, Vendor will determine whether the source of the incident is limited to the Application. If Vendordetermines that the Application is not the source of the SAI, Vendor will make reasonable efforts to determine the source of the SAI in cooperation with its suppliers and customers.
c.If the source of the problem is within the control of Vendor, Vendor will remedy the SAI or provide an estimate of repair within 120 minutes. If the source of andremedy to the SAI reside outside of the Application, Vendor will invoke any underpinning contracts held with its partners and use commercially reasonable efforts to resolve (with its partners) any SAIs.
d.Client’s Notification Protocol

Vendor shall provide and maintain a phone number for Client to address SAIs 24 hours a day, 7 days a week and 365 days a year, which phone number shall be provided in the table below. Vendor and Clientshall notify each other of any changes to such point of contact at least seven (7)days prior to such change becoming effective.

DepartmentContact Information for Vendor and ClientHours of Operation
Vendor Billing Department


Contact: Steve Yates

M-F 8am-5pm MST
Vendor Technical Support

Business Hours:801-224-4444

After Hours: 208-724-5703

Jared Riley;

M-F 8am-5pm MST
Client Technology Department

(323) 297-9401

Monday – Friday, 10am– 7pmPST


(818) 903-9902

Contact: Barry Watkins

Client Account and Billing Dept

(248) 526-3770

Contact: John Tolmie

Monday – Friday, 9am – 6pm EST
e.Management Escalation Protocol
i)If the time requirements set forth above for SAI resolution are not met, the Client will provide advisories to Client’s management as outlined below under“Client Escalation Protocol”. Vendor will also provide advisories to Vendor’s management as outlined below under “Vendor Escalation Protocol”. This will allow maximum situational awareness of key issues and allow coordinatedcommunications and resolution efforts.
ii)Client Escalation Protocol

1st Incidentor resolution not achieved within 120 min.: Department Head: Barry Watkins, ph: (818)903.9902

2nd Incident: Product Manager: Elizabyth Burtis-Lopez, ph: (909)260.3787

3rd incident or resolution not achieved within 4 hours: CMO: Blake Mallen, ph: (619-206-5255)

iii)Vendor Escalation Protocol

1st Incident:Account Manager: Jared Riley 208-724-5703

2nd Incident or resolution not achieved within 2 hours: Department Head: Rodger Smith 310-882-8722

iv)The parties shall notify each other of any changes to their respective notification protocols at least seven (7)days prior to such change becoming effective.
7.First Level Support

Client shall operate a Tier-1 Customer Help Desk for customer contact regarding the Client Platform for its Distributors and Customers. The


Client Tier-1 Help Desk will be the single point of contact for all Client customers, and shall ensure that all incidents are electronically logged as a case.
8.Second Level Support
a.Vendor shall provide Second Level Support 7 days/week, and 24 hours/day to assist in advanced investigation, diagnosis and resolution of SAIs.
b.Once an SAI is reported to Client and upon the request of Vendor, Client shall assist in efforts to investigate and diagnose the SAI.
c.Vendor shall be responsible for the closure of the incident with Client.
9.Planned Outages / Scheduled Maintenance

Vendor shall monitor the Application 24 hours a day, 7 days a week, 365 days a year. It is expected that occasional planned outages will be required to maintain and enhance the Application. Vendor shallschedule maintenance, which requires an outage of longer than 15 minutes, at least 72 hours in advance and shall perform such maintenance between the hours of 11:00 PM EST on any Saturday until 2:00 AM EST on the subsequent Sunday. Vendor shallnotify Client of a planned outage, 72 hours prior to the outage, by notifying Client at a phone number, which shall be provided by Client no later than fifteen (15)days after the execution of this Agreement. If the time required by Vendor tomaintain its Applications is planned to exceed a three (3)hour maintenance window, Vendor shall notify Client (7)seven days in advance.

a.All efforts are made to perform maintenance under a redundant infrastructure, therefore under normal circumstances little to no downtime should be experienced duringthese events.
b.Client shall promptly notify Vendor of any incidents, defect or downtime in connection with the scheduled maintenance as described above.
c.In addition to prior notification of scheduled outages and maintenance, Vendor shall also notify Client when all maintenance and repairs have been made, whetherscheduled or unscheduled, within fifteen (15)minutes of completion.
d.Additional planned outages may be scheduled with the written consent of the Client and Vendor.

Vendor will provide substantial security measures in place designed to


protect customer data from unauthorized discloser or alteration, in accordance with any limitations set forth in the Agreement.
b.Commercially feasible best practices are employed to ensure that customer data is secure from disclosure or damaging attack in accordance with any limitations set forthin this Agreement. These commercially feasible best practices include:
i)Physical Security

Physicalsecurity includes electronic accesses to the premises, close circuit security camera system, 24/7 security response and a third level of physical security within the datacenters.

ii)Logical Security

TheApplication and the data it supports are protected by a redundant set of firewalls, which cover all access points from the connected public networks. Internet security policies are in place to enforce maintenance plans and regular security reviews.

iii)Procedural Security

Vendor’s security policy promotes a secure procedural environment. This environment includes the inability to use removable writedata external to the main facility and printing from the datacenters is prohibited.

11.Backup/Continuity Procedures
a.Vendor will manage, upgrade, maintain, and support its network infrastructure and connectivity proactively, and its facility infrastructure elements: power, cooling,and security.
b.Vendor will manage, upgrade, maintain, and support the operating systems and applications on its servers.
c.Vendor will manage, upgrade, maintain, and support its data and hardware security and its data back-up and emergency response systems proactively. However, Vendor isnot responsible for any direct or incidental damages arising from the loss of subscriber data.
d.All Data will be backed up incrementally on a daily basis, with a full system backup made once a week.
e.Vendor will monitor the network and facility infrastructure to prevent unscheduled server downtime and over subscription according to Vendor specifications.


f.Vendor agrees to maintain an automatic monitoring system to test the Application every sixty (60)seconds and to make this system available to Client at all times.Vendor also agrees to provide online access to all logs or a weekly monitoring log to Client.
g.File backups and system maintenance will be scheduled during the night. The Application will remain available for use during the backup periods.
12.SLA Management Process

AtClient’s request, the parties will meet once each quarter at Client’s location to review service level related issues, procedure changes, performance statistics, transaction logs, and other details as related to the provisioning ofservice.



Exhibit D

Summary of Fees and Payments

1. Development Fees (Project build and deployment):

The development fees for the Program as outlined in Exhibit A are covered by the monthly minimum fee schedule below.

2. Revenue Share:

The Parties agree that each month Vendor shall receive a hosting andmaintenance fee equal to the greater of A and B below:

A.Vendor’s Portion of the Revenue Split

Vendor shall be paid the following amounts per paid subscriber for Vendor’s share of revenues monthly subscription fees:


Pro Annual


Pro Monthly


Health Monthly




1.Monthly Minimum Fee assessed according to the following schedule:

October 2008 – March 2009:***

April 2009 and beyond:***
2.Monthly Minimum Custom Development Fees:
(Thesefees are for Exhibit A and are in addition to the Monthly Minimum fees above)

October 2008:***

November 2008:***

December 2008, Jan 2009:***

February through July 2009:***

The programming fees for July are conditional upon Vendor delivering the features listed in Exhibit A in accordance withagreed timelines. In addition, Client will pay an additional *** if all features listed in Exhibit A are delivered in a timely manner through the end of July, 2009 (conditioned upon timely deliverables from Client). Vendor will invoice Client eachmonth for the above noted fees including a brief description of features completed.

Revenue share payments will be sent to Vendor at theaddress shown below or such other address as such parties shall inform Vendor in writing.


Solution X Global, LLC

Attn: Rodger Smith or Scott Shields

3520 North University Avenue, Suite 300

Provo, UT 84604




Regardless of anything else conflicting or to the contrary in thisAgreement, the following terms apply and supersede any previous discussions, understandings, agreements, or terms between the parties:


For purposes of this sub-paragraph, “LA Office” refers only to suite 1400 (6300 WilshireBlvd., Suite 1400, LA, CA) formerly occupied by PathConnect. The Parties make the following agreements regarding the LA Office which supersede and replace any previous discussions, assumptions, understandings, or agreements between the Parties,whether oral or written. Visalus will continue the current lease for the LA Office to which Visalus is the sole lessee. Solution X Global agrees to pay for half of the monthly lease payment through the end of 2009 in exchange for use of half of theLA Office space. Visalus will pay the lease payment in full, and will deduct Solution X Global’s share of the lease payment from the monthly minimum payment as outlined above in Exhibit D. The Parties agree that Visalus can take over Solution XGlobal’s half of the LA Office space at any time in 2009 by merely giving Solution X Global 24 hour written notice, upon receipt of which Solution X Global agrees to vacate within that timeframe. If Visalus has not taken over the LA Officebefore November1, 2009, then Visalus will give written notice to Solution X Global no later than November1, 2009 indicating whether Visalus will take over all of the LA Office on January1, 2010, or in the alternative, whetherVisalus will vacate their half of the LA Office by January1, 2010. If Visalus takes over Solution X Global’s half of the LA Office on January1, 2010, then Solution X Global will have no further obligation to pay any of the LA Officelease. However, if Visalus elects to vacate the LA Office by January1, 2010, then Solution X Global will be granted the right to sublease the entire LA Office on or after January1, 2010 for whatever terms Solution X Global is able tonegotiate with sublessees. In addition, since the lease is in Visalus’ name only, Visalus agrees to fully cooperate in assisting Solution X Global to sublease the LA Office, including working with the Lessor to secure the necessary permissionsand authorizations to allow the sublease, and sign any paperwork necessary, etc. However, if it turns out the the Lessor refuses to allow the sublease preventing Solution X Global or Visalus from subleasing the LA Office, then Visalus agrees tocontinue to pay for half of the LA Office.

H2 Wellness Contract: the Parties agree that Visalus will take back full responsibility for, andownership of, the H2 Wellness contract beginning April1, 2009. The adjusted monthly minimum fee outlined in Exhibit D has been reduced in exchange for this provision.

Videobloom: the Parties agree to split the $2,000 monthly hosting fee cost for the Videobloom contract until the renewal date November7, 2009. At that time, Solution X Global will determine whetherto renew or end the contract. If Solution X Global decides not to renew the contract, then the Parties agree that Visalus shall have the right to approve the new provider of online video services and video streaming. If Vendor chooses a new videoprovider, Vendor will bear the cost to migrate Client.


Security Exchange Commission - Edgar Database, EX-10.24 8 d393494dex1024.htm SOFTWARE AND HOSTING SERVICES AGREEMENT, ViewedOctober 19, 2021, View Source on SEC.

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